Frequently asked questions
Contact Information & Credit Card FAQs | Feu Bank
Who is Feu Bank?
Feu Bank is a technology and data-driven financial services company offering a full range of consumer credit card products. As one of the largest credit card banks in the United States, Feu Bank issues Visa®, Mastercard® and American Express® cards to millions of card members nationwide. We pride ourselves on excellent customer service and on providing an array of credit card products loaded with innovative features. Learn even more about Feu Bank by visiting our 'About Us' page.
How do I contact you?
For a complete listing of our contact information, including our telephone numbers and mailing addresses, select the 'Contact Us' link in the site menu or at the top of most pages throughout the Feu Bank website
How do I view Feu Bank's Cardholder Agreements or request to receive a copy of the specific Cardholder Agreement for my account?
To download our Cardholder Agreements, look for the 'Cardholder Agreements' link in the site menu of our website prior to signing in. If you're a current card member and would like to request a copy of your specific Cardholder Agreement by mail, sign in to your account online and select 'Settings' in the site menu or at the top of most pages. Then, just locate the 'Cardholder Agreement' section to get started.
Can I change my name on my credit card account?
Yes. For instance, a minor name change request can be handled over the phone. Please call Customer Service. If you are outside the U.S., text us. However, all other legal name change requests must be submitted in writing. Please write to us at: 23 Block, Saint Thomas Avenue Honolulu USA. Al Mutanabbi Street, (7F) Ahmed Block 177 Aleppo Syria
May I send you an email with a question about my account?
No. For your security and in order to protect your account information, we advise against sending us unsecured emails.
Can I use my card when traveling outside of the United States?
To help prevent fraud on your account, transactions originating in areas we have identified as high-risk may be blocked. If you need assistance while traveling outside of the U.S., please call us.